When I was installing the Venom one of the bolts that are welded on the base to hold one of the clips broke off. I tried to use JB Weld but it wouldn’t stay… twice! Now I have to higher a handyman to spot weld the bolt back. Plus I find using the app to connect is also a pain, it takes a while to pair. Once it works then everything is great!
Hey Frank,
Sorry to hear you had a bad weld! That should be our responsibility to fix for you, if you haven't already found your handyman, shoot us an email and we will get it taken care of for you. You can always open a ticket through the app for help getting connected, there's usually a fix if you are having trouble. Please let us know directly if anything else goes wrong!
Miles
I LoVE it!
Hands down this thing is a beast. Fantastic grill to add to the collection. Customer service is absolutely amazing. I had a issue pairing the venom controller to the app, sent a email off on a Sunday afternoon and within 15 minutes had a reply and issue was solved.
I absolutely love my Spider Huntsman. My favorite style of grill is a kamado but I was wanting to get a kettle to switch it up. The quality of this grill is top notch down to the packaging. I am not a review writer but I wanted to give props where props are due. Excellent job with the design of this grill. I am glad this thing is built to last because it is already being used a lot. Customer service is top notch. I have all the accessories and getting the ceramic plates is a must to push this thing to the limits of what it can do. I have larger grills so size was not my main factor but add a few cooking racks and you can easily double the cooking area. Great job spider grills!
I was looking at different grill / smoker option that would do most anything that I would like to do and also last for a long time. I wanted charcoal , I am not interested in pellet grills I feel there are to many things that can go wrong with them. Then I came across the Spider Grills Huntsman. This grill covers everything that I wanted in a grill and no doubt it will last a lifetime. The Venom controller works great and keeps the grill at a set temperature. My first cook was a turkey breast and it came out perfect. My next cook was a Boston butt which was a 9 hour cook. The Venom controller worker great and settled in at about 250 degrees with very little variation in the temperature. I love the smoked flavor that charcoal and wood chunks produces as compared to pellet grills. I am a very satisfied customer. Thanks Spider Grills.
